1. What is Dedicated Assistance?

Each of our plans include a dedicated Virtual Assistant. You will work with your Virtual Assistant on a one-to-one basis, continually submitting tasks directly to this person. Your Virtual Assistant will grow to know you, your work, and your preferences—all while learning to anticipate your needs without you having to repeat yourself.

As a collaborative consumption business, our Virtual Assistants are a shared resource among clients. They schedule their days to best serve you and your incoming tasks with priority and without delay. As such, we do not offer immediate turnaround, though we expect most tasking to be completed in 24-48 hours. We encourage you to place priority levels and deadlines on your projects.

2. I just signed up! What can I expect next?

First, welcome aboard! We will begin locating the best possible Virtual Assistant for you using the information you shared during the signup process about your working style and personal preferences. After we’ve determined who would be the best fit for your needs— We suggest hopping on a quick call soon after. We aim to introduce you to your Virtual Assistant within two business days of signing up.

3. Will my Virtual Assistant be working on the weekend?

Our Virtual Assistants work standard business hours, Monday through Friday and are not required or expected to work on weekends or after 6 p.m. You can submit your tasks anytime, day or night, weekday or weekend. If submitted before/after business hours, your Virtual Assistant will receive the task(s) the following business day to begin working on them. We do want to note that i you send a task minutes before the workday ends, it is unlikely to be completed that same day.

4. Will my Virtual Assistant be working on holidays?

Your Virtual Assistant will be offline and spending quality time with family and friends on these occasions during the year we will be sharing the holiday list one you are on board.

5. Can my Virtual Assistant make purchases on my behalf?

Yes! Your Virtual Assistant can place orders, make purchases, and schedule payments safely and securely.. To share credit card information, passwords, and other sensitive data, simply have your Virtual Assistant collect your information over the phone. This way, we can ensure your information remains safe. We are committed to the security of your account!

6. Can my Virtual Assistant make outbound phone calls for me?

They sure can but with some limitations. Your Virtual Assistant is happy to contact vendors, make reservations, and place phone calls for you they make sales or prospecting calls to solicit customers.

7. Can my Virtual Assistant keep my inbox organized?

They can! Your Virtual Assistant can read, send, delete, organize, filter, and create rules for messages on your behalf. It’s a great way to stay on top of email and keep your inbox tidy.

8. Can my Virtual Assistant edit and format a presentation for me?

They sure can. Your Virtual Assistant can use Google Presentations to format and edit personal or business presentations with your provided content, images and detailed instructions.

9. Can my Virtual Assistant work with my project management tools or other specialized software?

All of our Virtual Assistants go through a rigorous certification process so that they can best serve you from day one. While we do not offer specific training for specialized software, our Virtual Assistants are more than happy to assist if you are able to provide instruction. Please note that we are unable to provide support for any software requiring local desktop download.

10. Can my Virtual Assistant help with my accounting needs?

Your Virtual Assistant will happily find you an excellent bookkeeper or CPA. However, due to certain legalities and a specific knowledge of the domain, Virtual Assistants are unable to provide assistance with Quickbooks or other accounting tools.

11. Can my Virtual Assistant do design work for me?

Your Virtual Assistant can certainly research and vet qualified freelancers or graphic design agencies. However, as talented as your Virtual Assistant is, they cannot personally provide assistance with design projects.

12. How about video or audio editing?

Much like design work, audio and video editing requires domain expertise which your Virtual Assistant will not be able to provide. If you need to find a good editor though, your Virtual Assistant will gladly hunt down the best!

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